Return Policy

If you’re dissatisfied with your purchase please place a return request via email at concierge@thahab.com. All returns should be requested via email before you ship the item(s) back to us. This allows us to process your return request quickly. If you send us your item(s) without placing a return request to us via email and receiving our approval to review the return request and send the product to us, we will be obliged to ship the item(s) back to you at your own expense and your return request will automatically be rejected.

Kindly ensure your items are returned in original condition. Returns that do not comply with our policy will not be accepted and will be sent back to you.

All items should be returned in their original packaging in perfect condition.
Return items and all their packaging items should be unused, unaltered and in pristine condition with all tags attached. Returns that are damaged, soiled, used or returned without their original tags and packaging will not be accepted and will be shipped back to you at your own expense. You will also be responsible to cover the cost of the return shipping to us that was consumed to send us the item as well as any associated taxes, duties and/or other fees.
Most items can be returned within 14 days, however, there are exceptions (mentioned below).

-Kindly note that any and all items from HERMES and ROLEX are NON-REFUNDABLE and NON-EXCHANGEABLE under any circumstance.
-For evening wear, jewelry, accessories, and sunglasses, the return request must be placed within 24 hours.
-For high-value items, the return request must be placed within 24 hours.
-Some high-value items such as fine jewelry, rare bags and other items are non-refundable, and cannot be returned or exchanged.
All outlet and sale items once purchased are non-refundable.
-Customized and refurbished items can’t be returned or refunded.
-Special order items cannot be returned or refunded.
Pre-order items cannot be returned or refunded.
-Perfumes, make-up, cosmetics, skin care, lingerie and swimwear once purchased, can’t be returned or refunded.
Return should be made through the same shipment service as for the original delivery (DHL for international orders or THAHAB logistics for orders in Kuwait), unless otherwise approved by THAHAB in writing.

Returns should be made from the location where they were received; in case you’re returning your shipment from a different location, please contact our THAHAB concierge and place a request.

If you have any questions about the returns process or wish to inquire about the eligibility status of your order, please do contact us via telephone at +965 97357777 or drop us a line at concierge@thahab.com.

SHOES

Shoes should be tried on a carpeted surface and be returned in their original condition. There shouldn’t be any damage to the sole of the shoe or the box of the shoe.
 

BEAUTY & SKINCARE

Please note that perfumes, make-up, cosmetics, skin care items etc. Are non-returnable.

LINGERIE & SWIMWEAR

Products like bras, briefs, swimming trunks, swimsuits and bikini bottoms etc. Can’t be returned.